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Real CIS-CSM Testing Environment - Valid CIS-CSM Exam Camp Pdf

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q119-Q124):

NEW QUESTION # 119
Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?

A. A guaranteed reduction in call volume per month
B. Create root cause solutions for similar cases
C. Auto-generate clusters of cases that point to similar underlying issues
D. Eliminate the need for more traditional performance analytics

Answer: C

Explanation:
https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/156

NEW QUESTION # 120
Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

A. Close Case
B. Get Help with an Asset
C. Create Contact
D. Check Case Status
E. Get Help with an Order

Answer: D,E

Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/csm-virtual-agent-chatbot.html

NEW QUESTION # 121
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

A. Blocked by approval
B. Blocked by case task
C. Blocked by internally
D. Blocked internally and by customer

Answer: C,D

NEW QUESTION # 122
Which role must B2B and B2C customers obtain, at a MINIMUM, to have access to a ServiceNow instance?

A. Account Contact (sn_cusiometservice.accouni_contactf
B. External (snc_external)
C. Case Creator (sn_customer service, case creator)
D. Cusiomer(sn_customerservice.customer)

Answer: B

NEW QUESTION # 123
Special Handling Notes can apply to which one of the following based on specific attributes?

A. Holiday
B. Contact
C. Domain
D. VIP

Answer: B

Explanation:
https://killexams.com/demo-download/Servicenow-CIS-CSM

NEW QUESTION # 124
......

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